Please allow 4-6 weeks for the creation of made to order and custom items. I’m the only artist and creator behind Timber Dust Jewels and handmade items take time.
Rush processing is available as an add on if you need an item by a certain date, please email me to inquire about this. I am not responsible for postal services delays or incorrect addresses.
All sales are final, and exchanges may be made only on a case to case bases. If you receive an item that has been damaged in the mail please contact me within 48 hours of receiving to request an exchange.
Any items exchanged must be mailed back before a replacement will be sent, buyer is responsible for return shipping costs. Buyer is responsible for any import taxes if ordering internationally.
My shop is located in the US, check with your local postal services to inquire about custom and import fees. If import fees are not paid on an international order and the item is returned, you are not entitled to a refund and will be required to pay for shipping again.